The one-time code never arrived. Now what?
Check your spam folder. If still nothing after 5 minutes, request a new code from the login screen — only the latest code is valid.
If your inbox blocks it wholesale, try a different email address.
I bought a new iPhone. Will my check-ins follow?
Yes. Sign in on the new device with the same email, request a one-time code, and your full cellar — check-ins, photos, rooms, level — restores from the server.
How do I delete my account?
Open Sipstr → Settings → Delete account. Removed from the live database within 24 hours; backups roll off on a 30-day cycle. Deletion is permanent — there is no undo.
The label scan picked the wrong beer. How do I fix it?
Open the check-in and search again. If the right beer isn't in the catalogue yet, add it manually — it's saved with the basics you provide and the catalogue fills in the rest from our enrichment sources within a few hours.
Why didn't my check-in earn XP?
Most likely you've hit the daily check-in cap (20 per day). The other case is a network drop mid-save — pull to refresh on the cellar; if the check-in shows up there, the XP follows.
A beer or brewery is wrong. Can I fix it?
Once you reach the unlock level for catalog corrections, you can submit fixes directly from any beer page.
How do Tap Rooms work?
A Tap Room is a small group chat tied to a brewery, a style, or a custom theme. Anyone can join an open room. Creating your own Tap Room unlocks at level 4 — free Sipstrs can create 1 room, Pro unlocks unlimited rooms.
Can I leave a room and rejoin later?
Yes. You can leave and rejoin an open room. If a room owner removes you from their room, you can't rejoin until they let you back in.
How do I get Pro?
Sipstr Pro comes three ways through Apple: a monthly or yearly subscription — each starting with a 7-day free trial — or a one-time Lifetime purchase. Any of them unlocks every Pro feature, now and in the future, on any device signed into the same Apple ID.
Is there a subscription? Can I cancel?
Your call. Subscribe monthly or yearly and cancel anytime in your Apple ID settings — or buy Lifetime once and it's yours for good, with nothing to renew. Pro restores on every device signed into the same Apple ID.
I want a refund.
Apple handles all App Store refunds; the link is reportaproblem.apple.com. We can't issue them on Apple's behalf.
If I delete my account, when is it actually gone?
Hard-deleted from the live database within 24 hours. Backups roll off on a 30-day cycle.
Do you sell my data?
No. There's no data-broker pipeline, no advertising SDK, no third-party analytics that profile users. Full breakdown on the Privacy page.
Can I export my data?
Self-serve export is on the roadmap, not shipped yet. In the meantime, email hello [at] sipstr.app and we will respond within 30 days.